Detailed analysis of your company's operation (IT, Network Operation, Customer Service) with points of attention and suggestions for improvement.
Designing a roadmap: new processes, structuring an area of operation, among others. Focus on quick and incremental gains, with a vision of the future.
Diagnosis and improvement of IT processes and implementation of tools to take full advantage of ITIL.
Identification of the processes that are running in the company, analysis of these processes, identification of bottlenecks, and implementation of tools.
TM FORUM FRAMEWORX
Analysis and structuring of a Network Operation Center (NOC). Transformation from a NOC to a SOC (Service Operation Center). Roadmap to meet new technological demands such as 5G.
- Squads for front-end, back-end and mobile development, hyperautomation projects using DevOps;
- Multidisciplinary Team: Business and Requirements Analyst, CX/UX Specialists, Developers, Quality Analysts, Scrum Masters;
- Team with experience in complex and mission-critical projects.
- Allocation of specialized professionals managed by Icaro Tech to work together with the client's team;
- Professionals: Developers, Project Manager, CX/UX Specialists, Business and Requirements Analysts.
Our Managed Services offer is modular and customized to meet clients’ demand and includes additional service packages that can be gradually adopted, adding perimeters as needed.
You can contact us by filling out the form or through the following emails:
PHONE: +55 19 3731.8300
PHONE: +55 11 3509.3000
RIO DE JANEIRO
PHONE: +55 21 3514.5900
PHONE: +1 305 424.8946
Icaro Tech helps companies improve their operations and deliver great customer experience to their end users. We’re experts in Digital Transformation and Automation.
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